Contact The Practice

0191 4876 716
hello@durhamfamilydental.co.uk

Opening Hours

Monday 09.00-19.00
Tuesday 08.15-17.00
Wednesday 09.00-18.00
Thursday 08.45-17.00
Friday 09.00-16.00
Saturday By appointment only
Sunday closed

Address

Durham Family Dental,
566a Durham Road,
Gateshead,
NE9 6HX

General Data Protection Regulation

Data Protection Code of Practice

Our data protection code of practice lays out our procedures that ensure Durham Family Dental Practice and our employees comply with The Data Protection Law, 2001 and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

What personal data do we hold?

To provide patients with a high standard of dental care and attention, we need to hold their personal information. This personal data can include:

Past and current medical and dental condition; personal details such as age, address, telephone number and general medical practitioner
Radiographs, clinical photographs and study models
Information about their treatment that we have provided or propose and its cost
Notes of conversations or incidents that might occur for which a record needs to be kept
Records of consent to treatment
Any correspondence relating to them and other health care professionals, for example to hospital.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate dental care. We will ask you to update your medical history and contact details regularly.

Retaining information

We will retain your dental records and study models while you are a practice patient and after you cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a locked manual filing system. The information is only accessible to authorised team members. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide proper and safe dental care we may need to disclose personal information about you to:

Your general medical practitioner
Other health professionals caring for you
Private dental schemes of which you are a member
Agents and Third parties as required by legal and law

Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organisations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Access to your records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager, details below.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object; however, this may affect our ability to provide you with dental care.

You have a right to withdraw your consent at any time, however this will not be retrospective.

Request an Appointment

Regular Checkups  (every 6 months) is key to healthy teeth. To book an appointment call

0191 4876 716

Alternatively, please fill out the form and we will contact you to arrange.